NetBackup Master Server configuration lost

May 10, 2014, 2:41 pm

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I need a solution

My Veritas NetBackup 6.5 Windows server BACKUP01 was hung up and after the server was shutdown and rebooted:

The Administration Console GUI launches and has the following errors if almost anything is selected:

Unable to read configuration: cannot connect on socket (25)
Unable to connect to the EMM server. The EMM server failed to process the request (78)
Error connecting to oprd on Bkup-01: cannot connect to vmd (70)

Server BACKUP01 was configured as the master and media server, but now the Administration Console GUI (upper left corner) shows the server as Bkup-01 and as a media server instead of master server.

Any ideas as to why that may have changed? Perhaps a corrupted configuration?
I am currently researching the issue but any suggestions on how to troubleshoot and correct the problem would be most welcome.

 

GH

1400169800

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I want to know if I can certify that the coldbackup can be used as a recovery

May 14, 2014, 5:51 am

≫ Next: NetBackup 7.6.0.2 (NetBackup 7.6 Maintenance Release 2) is now available!

≪ Previous: NetBackup Master Server configuration lost

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I need a solution

Hi experts.

 

I want to know if I can certify that the coldbackup can be used as a recovery

 

5/11/2014 14:02:19 - Error bpbrm (pid=5407) from client vzwpr-churn-01: ERR - Cannot open file /oracle/agent12c/sbin/nmb. Errno = 13: Permission denied
05/11/2014 14:02:19 - Error bpbrm (pid=5407) from client vzwpr-churn-01: ERR - Cannot open file /oracle/agent12c/sbin/nmo. Errno = 13: Permission denied
05/11/2014 14:02:19 - Error bpbrm (pid=5407) from client vzwpr-churn-01: ERR - Cannot open file /oracle/agent12c/sbin/nmhs. Errno = 13: Permission denied
05/11/2014 14:02:47 - Info bpbkar (pid=23189) 4999 entries sent to bpdbm
05/11/2014 14:02:57 - Info bptm (pid=5412) waited for full buffer 917 times, delayed 2353 times
05/11/2014 14:02:59 - Info bptm (pid=5412) EXITING with status 0 <----------
05/11/2014 14:02:59 - Info bpbrm (pid=5407) validating image for client vzwpr-churn-01
05/11/2014 14:03:00 - Info bpbkar (pid=23189) done. status: 1: the requested operation was partially successful
05/11/2014 14:03:00 - end writing; write time: 0:00:43
the requested operation was partially successful  (1)

1400170267

NetBackup 7.6.0.2 (NetBackup 7.6 Maintenance Release 2) is now available!

May 8, 2014, 10:31 am

≫ Next: Backup CCTV Data 9 TB

≪ Previous: I want to know if I can certify that the coldbackup can be used as a recovery

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I do not need a solution (just sharing information)

(Crossposted from the Netting Out NetBackup blog)

I’m extremely happy to announce that NetBackup 7.6.0.2 is now Generally Available!

NetBackup 7.6.0.2 is our first maintenance release for the NetBackup 7.6 line ("7.6.0.1" was our "7.6 GA" release). This release contains fixes to 568 issues including resolutions for most commonly downloaded EEBs, customer escalations, and critical internally found defects. 7.6.0.2 also provides several critical security fixes and many high-demand proliferations to our customers. The significant content of this release is:

• Almost 200 customer-related defect fixes, including 12 issues highlighted in the 7.6 Late Breaking News
• Security fixes - most notably, removal/update of all components making use of an OpenSSL version potentially affected by "Heartbleed"
• Parity with 7.5.0.7 - if you were still waiting for a 7.5.0.7 fix to make it into the 7.6 line, here's your update!
• Proliferations:
  • Oracle 12c
  • Hyper-V 2012 R2 w/File level GRT
  • VDDK 5.5 (I understand that some of you are interested in this one!)
  • FT Media Server SLES 11 SP3
  • BMR Proliferations (Solaris 11.1, Suse 11 SP2/SP3, Windows 2012/8, RHEL6 XEN)
• Features
  • Amazon Cloud Non-US Regions Support (7.5 line parity)

To download 7.6.0.2, please visit the following page:

NetBackup 7.6.0.2 Download Links
 http://symantec.com/docs/TECH214999

This is a MAINTENANCE Release for NetBackup (as opposed to a Release Update) - it can ONLY be applied on top of NetBackup 7.6 GA.  (If you are currently running 7.0, 7.0.1, 7.1, 7.1.0.x, 7.5 OR 7.5.0.x, you will need to upgrade to 7.6 GA before you can apply 7.6.0.2.)

To check to see if your particular Etrack is resolved in NetBackup 7.6.0.2, please refer to these Release Notes and our updated EEB guide:

NetBackup 7.6.0.2 Release Notes
 http://symantec.com/docs/DOC6840

Symantec NetBackup 7.6 Emergency Engineering Binary Guide
 http://symantec.com/docs/DOC6085

The NetBackup 7.6 Late Breaking News has also been updated to reflect newly released fixes in 7.6.0.2 for some of our highest visibility issues:

NetBackup 7.6 Late Breaking News
 http://symantec.com/docs/TECH199999

Bookmark the NetBackup Product Landing Page to have these links and many more useful links handy:

 http://go.symantec.com/nb

--

Backup CCTV Data 9 TB

May 15, 2014, 4:28 am

≫ Next: Trouble upgrading RAWS on Mac OS X

≪ Previous: NetBackup 7.6.0.2 (NetBackup 7.6 Maintenance Release 2) is now available!

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I need a solution

Hi All,

We have a customer who is having 20 CCTV cameras.
So the daily data generated by the CCTV cameras (.avi file) is 300 GB.
It is storing it in Network Video Recorder right now.
They also have a tape drive which is connected to a server and is stand alone.
So they want us to take backup of this huge data on to a tape drive.
Also they want to compress this data by Backup Exec or any other method if it is possible

Thanks
Saurabh

Trouble upgrading RAWS on Mac OS X

May 15, 2014, 6:21 am

≫ Next: Socket Error 25 when connecting with Resilient network enabled

≪ Previous: Backup CCTV Data 9 TB

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I need a solution

Hi All,

This may be simple for a seasoned professional, basically we have a Mac OS X server running 10.8.5 with a Backup Exec Agent installed (was comissioned by an engineer with agent VRTSRalus 13.05204).  The problem I am experiencing is now when I try to upgrade the agent I receive the following error:

'This patch only applies to RALUS/RAWS shipped with Backup Exec 2012 ...exiting'

I'm following Symantec article TECH179999 when I receive these errors and can only assume I need to remove the previous Agent as the current agent I'm trying to upgrade to is 'ralus1798'.

I may be totally wrong as I have had little to do with Mac OS X and backup Exec Agents.

Any help on this matter would be grately appreciated.

Cheers

Colin

1400172022

Socket Error 25 when connecting with Resilient network enabled

May 12, 2014, 9:16 am

≫ Next: Decomissioning volume pools

≪ Previous: Trouble upgrading RAWS on Mac OS X

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I need a solution

Master is a Microsoft cluster with ip of virtual cluster name being 172.31.46.53 seen in logs below

Client is a windows 2008 machine with single NIC and telnet is working for all nbu ports.

Also there is no error while connecting client when resilient network is disabled..

Bptestbpcd output extract with debug and verbosity enabled :-

____________________________________________

17:48:48.227 [11608.21064] <16> connect_to_service: connect failed STATUS (18) C
ONNECT_FAILED
        status: FAILED, (41) ADDR_IN_USE; system: (10049) The requested address
is not valid in its context. ; FROM 172.31.46.53 TO tmbnginf02.tmindia.tatamotor
s.com 172.18.41.9 bpcd VIA nbrntd
17:48:48.227 [11608.21064] <8> vnet_connect_to_bpcd: [vnet_connect.c:279] connec
t_to_service() failed 18 0x12
17:48:48.227 [11608.21064] <2> local_bpcr_connect: Can't connect to client tmbng
inf02.tmindia.tatamotors.com
17:48:48.227 [11608.21064] <2> ConnectToBPCD: bpcd_connect_and_verify(tmbnginf02
.tmindia.tatamotors.com, tmbnginf02.tmindia.tatamotors.com) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(tmbnginf02.tmindia.tatamotors.com) f
ailed: 25
17:48:48.242 [11608.21064] <16> bptestbpcd main: Function ConnectToBPCD(tmbnginf
02.tmindia.tatamotors.com) failed: 25
<2>bptestbpcd: cannot connect on socket
17:48:48.242 [11608.21064] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
17:48:48.242 [11608.21064] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

Decomissioning volume pools

May 15, 2014, 10:24 am

≫ Next: BackupExec 2012 SP4 mailbox store 0 bytes

≪ Previous: Socket Error 25 when connecting with Resilient network enabled

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I need a solution

I'm in the process of decomissiong some older volume pools, and need to move the tapes into other volume pools.

Am I missing something or is all I need to do is highlight the tapes in one of the older volume pools, right-click and "Change" the volume pool from there ?

BackupExec 2012 SP4 mailbox store 0 bytes

May 15, 2014, 9:30 am

≫ Next: Can OpsWare 7.6.0.1 server run on Window 7 Pro (64-bit)?

≪ Previous: Decomissioning volume pools

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I need a solution

I just installed BE 2010 SP4 on a 2008R2 server and the backup of the Exchange 2003 server completes.  When I drilled down to modify the mailbox selections of what to back up and found the following:

When looking at the job history the byte count is much higher

Not sure what is wrong?

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Can OpsWare 7.6.0.1 server run on Window 7 Pro (64-bit)?

May 14, 2014, 4:15 pm

≫ Next: NBU appliance support DD Boost Data Domain

≪ Previous: BackupExec 2012 SP4 mailbox store 0 bytes

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I need a solution

Or does it require Windows Server 2008/2012?

NBU appliance support DD Boost Data Domain

May 9, 2014, 2:48 pm

≫ Next: SSR2013 - Win8.1 Support

≪ Previous: Can OpsWare 7.6.0.1 server run on Window 7 Pro (64-bit)?

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I need a solution

Hola, necesito saber si los NBU Appliance soportan DD boost de Data Domain

SSR2013 - Win8.1 Support

May 16, 2014, 10:47 am

≫ Next: How to configure Deduplication DLO v7.5

≪ Previous: NBU appliance support DD Boost Data Domain

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Symantec needs to respond to changes in operating systems in a timely manner.  To not be able to fully utilize SSR because incremental backups are not supported in Windows 8.1 nearly a year after it was released is a shame.  Windows 8.1 was first unveiled and released as a public beta in June 2013, it was released to manufacturing on August 27, 2013, and reached general availability on October 17, 2013,  We are now in May of 2014 and still do not have support of this OS.  This is a great product however without incremental backups, one is limited by the size of the destination HDD and thus the number of backups and depth of history of these backups.

How to configure Deduplication DLO v7.5

May 16, 2014, 10:53 am

≫ Next: nbdevconfig (Synthetic full backups)

≪ Previous: SSR2013 - Win8.1 Support

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I need a solution

Hello, 
What is the best way to install DLO Deduplication Backup 7.5, otherwise different from regular disk backups. 
Any idea of their experiences, to make an implementation with 200 customers? 

Thanks for your time.

nbdevconfig (Synthetic full backups)

May 16, 2014, 9:10 am

≫ Next: Indiana Backup & Archiving User Group Meeting - May 13th

≪ Previous: How to configure Deduplication DLO v7.5

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I need a solution

I'm attempting to enable synthetic backups in my environment. I'm trying to run the following command on my master server for each of my disk pools.

nbdevconfig -changedp -dp US_STI_DADO_NSIDDO1_LSU02_NETBPNY2P04 -stype DataDomain -setattribute OptimizedImage

But I'm getting the following message when I run the command.

DSM was unable to find the following disk pool: US_STI_DADO_NSIDDO1_LSU02_NETBPNY2P04(DataDomain)@nmadep11.zit.commerzbank.com
Unable to update
failed to change disk pool, invalid command parameter

1400262936

Indiana Backup & Archiving User Group Meeting - May 13th

April 22, 2014, 2:01 pm

≫ Next: 5220 Appliance NetBackup Processes Stop at the Weekend

≪ Previous: nbdevconfig (Synthetic full backups)

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Location: 

Franciscan Alliance

Time: 

Tue, 13 May, 2014 - 12:00 - 15:00 EDT

Please join us for the next Indiana Backup & Archiving User Group meeting on Tuesday, May 13th from 12:00pm to 3:00pm at Franciscan Alliance. The meeting will feature a recap of the Symantec Vision Conference by Mark Velleca from Symantec.

Lunch will be served!

 

Agenda:

• Lunch & Networking
• Welcome & Introductions
• Vision Recap by Mark Velleca, Solutions SE, Symantec
• Roundtable Discussion/Q & A
• Prize Drawings & Conclusion

 

Location:
Franciscan Alliance
1300 Albany Street
Beech Grove, IN 46107

5220 Appliance NetBackup Processes Stop at the Weekend

May 16, 2014, 6:34 am

≫ Next: When will NBU support Domino 9.0 on Red Hat Linux?

≪ Previous: Indiana Backup & Archiving User Group Meeting - May 13th

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I need a solution

Hi, I have a NetBackup 5220 Appliance on 2.5.4 acting as a Media Server.

Every weekend the Netbackup processes get stopped and I have to start them up again on Monday.

The only clue I have found so far is in the SCSP Audit Logs found on the Appliance web page. Would this be the likely reason for the processes getiing stopped? And how do I reeconfigure SCSP to prevent it happening again. I checked the SCSP admin guides found here but there's nothig obvious...

http://www.symantec.com/business/support/index?page=content&id=DOC2218&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1400246509428cth13Yi2BB7HyEe8F8zAHN2AUAhu39H16S6jC

 

SCSP Audit Logs

2014-05-11 11:19:50 BST	Information	IDS Status	IA_0023: Symantec IDS Service has started
2014-05-11 11:19:50 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/passwd".
2014-05-11 11:19:50 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/group".
2014-05-11 11:19:50 BST	Warning	IDS Error	FWC_0018: Invalid path(s) will not be monitored: /opt/NBUAppliance/scripts/*/* Blank Value
2014-05-11 11:19:51 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/shadow".
2014-05-11 11:19:51 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/gshadow".
2014-05-11 11:19:52 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/user_attr".
2014-05-11 11:19:52 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/security/passwd".
2014-05-11 11:19:52 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/security/user".
2014-05-11 11:19:52 BST	Information	IDS Status	PE_0110: Execute command called: "/opt/Symantec/scspagent/IDS/bin/user_monitor.sh /etc/security/group".
2014-05-11 11:19:55 BST	Notice	SysLog	successful SU to another user Event source: SYSLOG [auth facility] To Username: sisips Port: none Complete message: May 11 11:19:55 xxxxxxmds002bk su: (to sisips) root on none
2014-05-11 11:20:00 BST	Notice	SysLog	successful SU to another user Event source: SYSLOG [auth facility] To Username: sisips Port: none Complete message: May 11 11:20:00 xxxxxxmds002bk su: (to sisips) root on none
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (103 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/client_configure.pl
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (121 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/nbapp_client.pm
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (114 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/nbapp_nbutils.pm
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (179 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/nbapp_storage.pm
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (145 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/nbcplogs.pl
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (118 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/nbu_sf.pm
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (119 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/patch.pl
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (124 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/util.pm
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (3007 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/Intel_RAID_1.41.372-2527_Installer.pl
2014-05-11 11:20:02 BST	Warning	IDS Error	FWC_0023: File too big to perform diff (3005 Kb < 100 Kb limit): /opt/NBUAppliance/scripts/LSI_RAID_1.40.342-1650_Installer.pl
2014-05-11 11:20:14 BST	Warning	File Watch Unix	Watched File Modified (/etc/sysctl.conf)
2014-05-11 11:19:55 BST	Information	Agent Status	Starting Symantec Critical System Protection Service 5.2.8.164
2014-05-11 11:19:55 BST	Notice	Agent Status	Management Server URL : https://127.0.0.1:443/sis-agent/
2014-05-11 11:19:58 BST	Warning	Common Status	Curl Error: Verify the agent certificate matches the server..

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When will NBU support Domino 9.0 on Red Hat Linux?

May 16, 2014, 10:50 am

≫ Next: caterror.log file is very large

≪ Previous: 5220 Appliance NetBackup Processes Stop at the Weekend

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I need a solution

I am aware the NBU team is slowly adding support for IBM Domino 9.0.  It is now supported on Windows 2008 and 2013, as well as SLES and AIX.  My question is if anybody knows when NBU will support Domino 9.0 on Red Hat Linux? IBM Domino 9.0 was released a year ago.  This is quite an urgent matter for us.

Thanks!

caterror.log file is very large

May 16, 2014, 11:21 am

≫ Next: Error code 24 on specified drives

≪ Previous: When will NBU support Domino 9.0 on Red Hat Linux?

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I need a solution

Hi,

 

I am my question here to hopefully find anyone in the support community that knows what a computer is :)

 

My CASO caterror.log file grows rapidly and has thousands of (error 2)

Our Media servers are replicated with CASO and all seems to function fine. (Well, as fine as most 2012 infrras)

I would like to understand what the error 2 means. here is a copy of an exact error.

[05/13/14 15:59:16]:[2400:2672]:[1]: CatFile::Close(line 441) : Fail to MoveFile (F:\Backup Exec\Catalogs\DTBKUPSRV2\{D36C259B-6554-4C28-BAFB-40AEBE18078A}_693.fh.tmp) to (F:\Backup Exec\Catalogs\DTBKUPSRV2\{D36C259B-6554-4C28-BAFB-40AEBE18078A}_693.fh) Error(2)

 

Thanks

 

 

Error code 24 on specified drives

May 16, 2014, 7:20 am

≫ Next: Windows SAN Client backup failed for Oracle

≪ Previous: caterror.log file is very large

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I need a solution

Master server: Linux, 7.1 NBU

Media server : Linux, 7.1 NBU

Client: Windows server 2008 R2 standard, 7.1.0.3 NBU client version.

Backup of all drives except N:\ and M:\ completed successfully. Backup of N:\ and M:\ failing with error code 24 after writing 1112197120 Kb of data.

Below are the detailes status logs:

05/15/2014 13:59:07 - Info bpbrm (pid=8456) fngwsasdbpr01-bk is the host to backup data from
05/16/2014 07:31:18 - Info nbjm (pid=30140) starting backup job (jobid=4411865) for client fngwsasdbpr01-bk, policy FNFG_PROD_WIN_fngwsasdbpr01-bk, schedule DLY_DINC
05/16/2014 07:31:18 - Info nbjm (pid=30140) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=4411865, request id:{FAA6F9DE-DCF5-11E3-B838-A1C5900B4386})
05/16/2014 07:31:18 - requesting resource lfisnbmed_SPA008_STU
05/16/2014 07:31:18 - requesting resource fisnbmp011.NBU_CLIENT.MAXJOBS.fngwsasdbpr01-bk
05/16/2014 07:31:18 - requesting resource fisnbmp011.NBU_POLICY.MAXJOBS.FNFG_PROD_WIN_fngwsasdbpr01-bk
05/16/2014 07:31:18 - granted resource  fisnbmp011.NBU_CLIENT.MAXJOBS.fngwsasdbpr01-bk
05/16/2014 07:31:18 - granted resource  fisnbmp011.NBU_POLICY.MAXJOBS.FNFG_PROD_WIN_fngwsasdbpr01-bk
05/16/2014 07:31:18 - granted resource  MediaID=@aaaah;DiskVolume=PureDiskVolume;DiskPool=SPA008;Path=PureDiskVolume;StorageServer=nb5030-015.fnfis.com;MediaServer=lfisnbmed-04
05/16/2014 07:31:18 - granted resource  lfisnbmed_SPA008_STU
05/16/2014 07:31:18 - estimated 0 kbytes needed
05/16/2014 07:31:18 - Info nbjm (pid=30140) resumed backup (backupid=fngwsasdbpr01-bk_1400180341) job for client fngwsasdbpr01-bk, policy FNFG_PROD_WIN_fngwsasdbpr01-bk, schedule DLY_DINC on storage unit lfisnbmed_SPA008_STU
05/16/2014 07:31:19 - started process bpbrm (pid=29037)
05/16/2014 07:31:20 - connecting
05/16/2014 07:31:23 - connected; connect time: 0:00:00
05/16/2014 07:31:28 - Info bpbrm (pid=29037) starting bpbkar on client
05/16/2014 07:31:31 - Info bpbkar (pid=5176) Backup started
05/16/2014 07:31:31 - Info bpbrm (pid=29037) bptm pid: 29038
05/16/2014 07:31:31 - begin writing
05/16/2014 07:31:32 - Info bptm (pid=29038) start
05/16/2014 07:31:32 - Info bptm (pid=29038) using 1048576 data buffer size
05/16/2014 07:31:32 - Info bptm (pid=29038) using 256 data buffers
05/16/2014 07:31:35 - Info bptm (pid=29038) start backup
05/16/2014 07:31:37 - Info bptm (pid=29038) backup child process is pid 29043
05/16/2014 07:43:41 - Critical bpbrm (pid=29037) from client fngwsasdbpr01-bk: FTL - socket write failed
05/16/2014 07:45:03 - Error bptm (pid=29038) media manager terminated by parent process
05/16/2014 07:45:03 - end writing; write time: 0:13:32

bpbkar logs has been attached
05/16/2014 07:45:07 - Info lfisnbmed-04 (pid=29038) StorageServer=PureDisk:nb5030-015.fnfis.com; Report=PDDO Stats for (nb5030-015.fnfis.com): scanned: 19551235 KB, CR sent: 14 KB, CR sent over FC: 0 KB, dedup: 100.0%
05/16/2014 07:45:08 - Error bpbrm (pid=29037) could not send server status message
05/16/2014 07:45:09 - Info bpbkar (pid=5176) done. status: 24: socket write failed
socket write failed  (24)

• bpbkarlogs.docx

Windows SAN Client backup failed for Oracle

May 16, 2014, 2:33 am

≫ Next: Symantec System Recovery Firewall Ports

≪ Previous: Error code 24 on specified drives

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I need a solution

Hi,

We just setup a new Windows 2012 client with Oracle 12c and using Rman backup. The backup via LAN is working fine, but when we use FT transport for backup, it failed with error 6.

In the dbclient log, we saw this error:

15:15:49.740 [2900.5812] <16> AttachShMForBackup: Unable to open shared memory (Global\NetBackup Media Manager SHM Path 326487796 2416): OS error 5
15:15:49.740 [2900.5812] <16> SetupShMforBackup: Returned with error 12 from AttachShMForBackup
15:15:49.740 [2900.5812] <16> handshake: ERR - failed setting up for shared mem
15:15:49.740 [2900.5812] <16> CreateNewImage: ERR - handshake() failed
15:15:49.771 [2900.5752] <16> AttachShMForBackup: Unable to open shared memory (Global\NetBackup Media Manager SHM Path 326487765 2416): OS error 5
15:15:49.771 [2900.5752] <16> SetupShMforBackup: Returned with error 12 from AttachShMForBackup
15:15:49.771 [2900.5752] <16> handshake: ERR - failed setting up for shared mem
15:15:49.771 [2900.5752] <16> CreateNewImage: ERR - handshake() failed
15:15:49.865 [2900.5812] <16> VxBSACreateObject: ERR - Could not create new image with file /bk_u0ap8egop_s10_p1_t847725337.
15:15:49.865 [2900.5812] <16> xbsa_CreateObject: ERR - VxBSACreateObject: Failed with error:
   Server Status:  Communication with the server has not been initiated or the server status has not been retrieved from the serve
15:15:49.896 [2900.5752] <16> VxBSACreateObject: ERR - Could not create new image with file /bk_u0bp8egop_s11_p1_t847725337.
15:15:49.896 [2900.5752] <16> xbsa_CreateObject: ERR - VxBSACreateObject: Failed with error:
   Server Status:  Communication with the server has not been initiated or the server status has not been retrieved from the serve

I did search around and found this http://www.symantec.com/docs/TECH74570

I checked the log on account for the SAN client and NetBackup Client service are using the same account, which is the default local system account.

I even tried change the log on account to an account with local admin rights and in the oracle_dba group, but still face the same issue.

So would like to get some help here.

Thanks.

 

 

Symantec System Recovery Firewall Ports

May 16, 2014, 5:58 am

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What are the firewall ports between the SSR server and the target client require to be open on the firewall?

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