Hi all,

During the past couple of weeks I have been importing and duplicating tapes that were used to backup systems such as Sharepoint and Exchange.

These were initially being backed up to many LTO2 tapes,  and I have now successfully completed duplicating and appending these backups to 3 LTO6 tapes.

Due to my lack of experience with Netbackup, and never having restored data before. I'd like to know how I can identify the various tape sessions that were created for the numerous environments that existed. Ultimately, I need to identify how I can rebuild an environment such as Sharepoint using the data I have to hand.

I'm using NB v6.0 on Server 2003.

Thanks,

Steve

Hello Experts,

I have certain experience with NDMP backup and restores. But they are painfully slow. I have worked in different data centers with backup taken on various disk based (dedupe) devices like data domain DD890, falconstor, symantec appliance 5320 and tape libraries IBM 4500, overland neo series and storagetek. filer backup  from netapp series and EMX celerra etc. Backup will run at a very good speed at about 140 MB/sec. Backups run from different volumes on various filers at good speed of approx size 2TB to around 45 GB. When restore request comes for complete volume restore like 200 GB etc, restore runs at fairly high speed and completes in 5-7 hrs approx but restore will always be painfully slow for a single file of 10MB etc. 

i have faced this problem several occasions while doing restore from disk and tape. problem is not destination filer or destination volume neither network or backup LAN speed. There is no such detail related to this problem in symantec guide. So please spare sometime and explain this slow restore which takes place on filer side. 

Question about the Analyzer Tool. Is there a way to run it for a shorter period>? 
I can run: 

/usr/openv/netbackup/bin/admincmd/nbdeployutil --gather

then run 

nbdeployutil --report --traditional “<gather_directory>”
nbdeployutil --report --capacity “<gather_directory>”

Can I do this for a shorter period? Like a week? 

1.    Our exchange servers are hosted on a VM; Currently we do backup of the passive exchange DBs from the DAG using “MS-Exchange server” policy type. We have been asked to enable GRT level backup for this backups, so that we can restore individual emails instead of restoring the entire DB. So we are looking into best options to backup this Exchange DBs with GRT. What is the best recommended way to backup this DBs with GRT?
2.    As this are hosted on VMs, we were thinking to enable VMware backups for this; so that, it can provide below mentioned advantages.
    1.    Single shot backup – 4 level recovery
        1.    VMDK – image level recovery
        2.    File level recovery
        3.    EDB file recovery
        4.    GRT level recovery
    2.    If configured, this data backups can be taken over a SAN mode which will reduce the backup window
    3.    If configured, accelerator can speed up the backups
    4.    If configured, it can truncate logs as well
 
Considering all this points, we are thinking, going with VMware level backup is the best option to backup this Exchange. Are we on a right track?

Hello all,

I am running backup exec 14.1 on a 2008r2 server. it is taking backups of mainly vmware servers being moniotored on vcenter server 6 or 5.1. i noticed every so often that when editing the backup it tells me that most of the VM in the  backups cannot be found and if i want to remove them from the job. if i click no and continue to  click on edit and to observe what VM is having problems. when looking into the vcenter folders , backup exec finds them within the nested folders and adds them to the job after i click on ok to save the changes, all seems fine until about  24 hours later  the problem occurs again and i need to re-add the vm back into the specific backup job.

i couldnt fix this issue that i am having and was wondering if other people are having this issue when backing up VM  in vcenter server 5.1 or 6.0 and if there is a solution?

We have just upgraded to NBU 7.6.1.1 and noticed the hierarchy display in the activity monitor, very cool. We like to keep a few days worth of the jobs completed in the display. We have noticed that if there is an error on one of the children and after a successful rerun, we like to clean up our activity monitor, but when we delete a paren job, it also deletes all of the children, successful or not. Is there a way to configure this so we can keep successful jobs in the activity monitor, but delete the errored parent?

Im running BE 2012 on a Windows Server running 2008 R2. Recently had an issue with one of our tape drives that went offline. Ended up having to call Dell tech support, and during the troubleshooting they had to change the control path on one of our tape drives, in order to get the tape moved from out of the I/O slot. After that change was made I began to get "Library Expansion Option Violation"  notification errors every hour. We did get the control path set back to the first drive. Is there a way to get the alert rest so that it no longer is recognizing second drive or so the alerts are no longer triggered?

hi Symantec sensei

Currently I'm struggling with installation of plug-ins, agents, SSR 2013 R2 with user interface on the end-point stations(200 stations) from SSR Management console (7.5.3153). Mostly it goes good, but some stations ignore the installation of “Package for Symantec System Recovery 2013 R2 with user interface”. In the agent history, it shows that “Install SSR…..Run failed”. I checked the obstacles, which could stop the installation – antivirus manipulations (exceptions, complete uninstall, etc.), win os firewall settings/rules (permit all in all directions), tried to Update Distribution Points, manually initiate the installation/downloading the package from Agent (CommonInstaller.exe. It starts for a sec and then disappears).

PS: is it possible to install this package manually in offline mode? tried to find it, but without result 

Kindly ask You to help in this. The LOG file from Agent is attached.

regards

Our backups will fail every month or so.  The error message is below:

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of System Reserved (*:\), (C:\), d-drive (D:\), e-drive(E:\).

Error E0BB00B5: Snapshot error

Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'OS error 2147754760.'. (UMI:V-281-3215-6071)

I have googled and searched the Symantec forums regarding these error messages and nothing works. Our VSS writers are all stable and in good condition, the shadow copies are only on C: and they have been creating fine (7 am and 12 pm every weekday, 50 GB of storage, oldest copy is successfully deleted).

Windows Small Business Server 2011 (which is Windows Server 2008 R2).

SSR 2013 Small Business Server Edition 11.0.2.49853

Our backups are on weekdays, start at 9 PM and finish around 6:50 AM. We are backing up to external USB drives, a different one for each weekday.

Nothing seems to be causing these failures; it happens with different USB drives, and with no clearly connected entries in the Event Viewer that have happened each time.

I can't tell at what point in the backup process the backup is failing, that is, what file the backup fails on. How do I turn on enhanced logging for SSR 2013 so I can see what files are successfully copied during the backup process and at what time? I have only so far found instructions for Backup Exec, not SSR 2013.

After Unix team applied the patches on linux media servers. Backup went down even we did hard reboots and soft reboots couple time.
Here what Unix team did:

No kernel patches or kernel/boot changes … just ghost/freak patching and spacewalk registration … we have done this on hundreds of other boxes.
You have root on this server, so you can dig through the logs. Let me know if you need a hand.

[root@ghdnbk08lps ~]# rpm -qa --last
openssl-1.0.1e-30.el6_6.11.x86_64 Mon 06 Jul 2015 10:30:55 AM EDT
glibc-utils-2.12-1.149.el6_6.9.x86_64 Mon 06 Jul 2015 10:30:50 AM EDT
glibc-common-2.12-1.149.el6_6.9.x86_64 Mon 06 Jul 2015 10:30:47 AM EDT
glibc-2.12-1.149.el6_6.9.x86_64 Mon 06 Jul 2015 10:30:37 AM EDT
yum-plugin-security-1.1.30-30.0.1.el6.noarch Mon 06 Jul 2015 10:30:28 AM EDT
libselinux-utils-2.0.94-5.8.el6.x86_64 Mon 06 Jul 2015 10:30:22 AM EDT
libselinux-ruby-2.0.94-5.8.el6.x86_64 Mon 06 Jul 2015 10:30:22 AM EDT
spacewalk-backend-libs-2.0.3-1.0.1.el6.noarch Mon 06 Jul 2015 10:30:21 AM EDT
rhncfg-client-5.10.55-1.el6.noarch Mon 06 Jul 2015 10:30:21 AM EDT
rhncfg-actions-5.10.55-1.el6.noarch Mon 06 Jul 2015 10:30:21 AM EDT
rhncfg-5.10.55-1.el6.noarch Mon 06 Jul 2015 10:30:21 AM EDT
osad-5.11.27-1.el6.noarch Mon 06 Jull 2015 10:30:21 AM EDT
libselinux-python-2.0.94-5.8.el6.x86_64 Mon 06 Jul 2015 10:30:21 AM EDT
jabberpy-0.5-0.21.el6.noarch Mon 06 Jul 2015 10:30:21 AM EDT
libselinux-2.0.94-5.8.el6.x86_64 Mon 06 Jul 2015 10:30:20 AM EDT
rhn-setup-2.2.7-1.0.2.el6.noarch Mon 06 Jul 2015 10:29:19 AM EDT
rhnsd-5.0.14-1.el6.x86_64 Mon 06 Jul 2015 10:29:19 AM EDT
yum-rhn-plugin-2.2.7-1.el6.noarch Mon 06 Jul 2015 10:29:18 AM EDT
rhn-client-tools-2.2.7-1.0.2.el6.noarch Mon 06 Jul 2015 10:29:18 AM EDT
rhn-check-2.2.7-1.0.2.el6.noarch Mon 06 Jul 2015 10:29:18 AM EDT
rhnlib-2.5.72-1.el6.noarch Mon 06 Jul 2015 10:29:17 AM EDT
rhn-org-trusted-ssl-cert-1.0-1.noarch Mon 06 Jul 2015 10:27:58 AM EDT
bash-4.1.2-15.el6_5.2.x86_64 Mon 29 Sep 2014 01:54:42 PM EDT

I openned case to Symantec support and sent /var/lo/messeges to them but they said cannot find any thing. Can someone have any idea how can I find the root cause. Thank you.

We are on NBU 7.6 and planning to implement remote sites client deduplication.  We don't have any media servers on remote site. I have a few questions about seeding fingerprint. thanks in advance.

1). Can we simply copy data from all remote clients to an USB device then ship the USB to our data center for backup and seeding?  Does the data structure (file/folder pathes) matter for seeding?

2). I am assuming all backup images which will be used for fingerprint seeding, should be either client dedu based backup or media server dedu based rather than normal backup. Please confirm.

3). If we have both client or storage server seeding avaiable, which one is better?  Since each remote site may have multiple clients, i am thinking to use storage server seeding. Please confirm.

I am trying to get client-side deduplication working on Backup Exec 15 and a datadomain unit.  I have the OST installed on the media server and client server.  I enabled the job to use the client side deduplication - however the deduplication ratio's show blank, no warnings on the job and the server can communicate with the datadomain appliance.  Do I need any additional licenses on our Backup Exec server (Copy Server Config, Managed Server, Enterprise Server or Storage Provisioning option?) I have the vray edition and deduplication option is enabled.

Hey guys,

Clustered Netbackup 7.7 Master Server, running on Windows 2012.

After installing NBAC, I looks like it is running fine (login screen, permissions, roles, etc). However, I cannot run a "bpexpdate.exe", "bpimage.exe" and other commands on the command prompt (running as admin, obviously).

They all return something like:

expire not allowed: cannot connect on socket (25).

If I take nbac down (chanking registry key from AUTOMATIC to PROHIBITED), it works.

The user I am using has ALL the possible permissions on the authorization screen.

Any guesses?

Thanks a lot,

Rafael

Sorry for the long post but I want to provide as much detail as possible to make my issue easier to troubleshoot. I'm having issues restoring from a successful GRT backup. If you want to skip right to the error jump to the bottom of my post. I'll also provide the steps I took to set up the environment as well.

Here are the steps that I took to set up my environment to backup Exchange 2013 from: https://support.symantec.com/en_US/article.HOWTO73076.html I've marked or noted something for each step.

1. Netbackup Versions

   c. Exchange 2013 support began in 7.6.0.3 - All servers and clients are on 7.6.0.3

3. OS compatibility -

   a. Windows must be a minimum version of 2003 R2

   b. For UNIX/LINUX media servers, confirm in the compatibility guide is it is supported at the level of NetBackup you are using

Master/Media server:

Netbackup 5220 Appliance Version 2.6.0.3 -  netbackup2 - running 7.6.0.3

   

Done - 4. Permissions - The Netbackup Client Service, Netbackup Legacy Client Service, and Netbackup Legacy Network Service (if using                                                   Netbackup 7.0.1. and higher) on each server must run as an account:

Done -  a. That is unique to Exchange - 

       Use Active Directory Users and Computers to create a user account that has a mailbox with a unique name.

       A unique name is one that does not already exist within the Exchange Organization. This name cannot be contained as a set of characters in an existing name.

       For example:EXCH1is entered as the unique mailbox name, and other mailbox names such as EXCH1BACKUP or BACKUPEXCH1 exist. The backup or restore of individual mailboxes will fail.

Done -  b. The account must be a Domain Admin

Done -  c. The account must have a mailbox associated with it and cannot be hidden from the Global Address List. 

       **Verify the account can send and receive email by sending and replying to a test email.**

       If this is Exchange 2007, the account must reside on the server (or in the cluster). See TECH77721 for more information.

  Done -  d. Grant the appropriate permissions within Exchange:

       Exchange 2010/2013 - Exchange Organization Management **By default, this group contains Exchange Recipient Management, Public Folder Management, and Server Management. 

       Removing or modifying any of those roles will affect our backups.**

Done -  e. To ensure the backups are successful for Exchange 2013, EWS impersonation must be configured:

       Command from Exchange PowerShell to check whether the role exist or not :

       Get-ManagementRoleAssignment -Role "EWSImpersonationRole"

       - If the role does not exist or has not been set for the Netbackup Account, refer to below instruction. 

       Command to create a new role called EWSImpersonationRole:

       New-ManagementRole -Name EWSImpersonationRole -Parent ApplicationImpersonation

       Command to assign a user to EWSImpersonationRoleAssignment:

       New-ManagementRoleAssignment -Role EWSImpersonationRole -User svcnetbackup EWSImpersonationRoleAssignment

Done -  f.  Exchange 2013 only - Enter the domain\account and password under the Netbackup Admin Console - Host Properties - clients - Exchange 2013 server's properties (to include all mailbox nodes and CAS servers)

       Expand Windows Client - Highlight Exchange - Enter the domain\account and password under Exchange credentials

       This requires that the account is assigned to "Replace a process level token" under the server's local security policy. A pop up will remind you of this, (even if it's already in place) whenever you modify the

       Exchange Credentials in the Netbackup Admin Console.

Done -   g. Update the Distributed Application Mapping if this is a DAG, clustered, CCR or Off-host backup:

       Go to, Host properties - master servers - Properties of master server - select Distributed Application Restore Mapping

       Provide the name of the application host and the name of the component host, as follows:

       Environment         Application host                       Component host

       DAG                ExDag                                    excas1-dc1

                              ExDag                                    excas2-dc1

                              ExDag                                    exmbx1-dc1

                              ExDag                                    exmbx2-dc1

Done - 5. NFS configuration - this must be setup on media and Exchange servers (this includes CAS servers in Exchange 2010)

   c. Windows 2012 To enable services for Network File System, perform the following:

      1. Open the Server Manager.

      2. From the Manage menu, click Add Roles and Features.

      3. In the Add Roles and Features Wizard, on the Before You Begin page, click Next.

      4. On the Select installation, Click Next.

      5. On the Sever Selection page, click Select a server from the server pool and select the server. Click Next.

      6. On the Server Roles page, Expand File and Storage Services - File and iSCSI Services - Click Server for NFS role, Click Next.

      7. On the Features page, click Client for NFS. Click Next.

      8. On the Confirmation page, click Install.

      9. Open up Services, disable Server for NFS, enable Client for NFS set to automatic.

    10. Open a command prompt, run "sc config portmap start= auto"

   d. If media server is UNIX, no additional configuration is required - check the OS compatibility to ensure it is a supported platform - TECH59978 

 N/A -e. If firewall is used, open port 7394



6. Policy

   a. Attributes

       Policy Type should be MS-Exchange-Server.

       Policy Storage should be a supported disk pool See #2 for more information.

       Granular does not support backup to tape.

       Check the "Enable granular Recovery".

       If this is Exchange 2007 cluster, Exchange 2010 or Exchange 2013, check "Perform snapshot backups" and specify VSS under options.

       If this is and Exchange 2010/2013 DAG or Exchange 2007 cluster, specify the database backup source.

   b. Schedules - 

       Full schedule only - Granular backups do not support Incremental or Differential backups. 

   c. Client - 

       Exchange Server name

       If this is a Microsoft cluster (Exchange 2003/2007) use the virtual cluster name

       If this is a DAG (Exchange 2010/2013) use the DAG name

   d. Backup Selection - 

       Exchange 2003 and 2007 use - Microsoft Information Store:\*

       Exchange 2010/2013 Standalone use - Microsoft Information Store:\*

       Exchange 2010/2013 DAG use - Microsoft Exchange Database Availability Group:\*

I've backed up a single Mailbox database as a test using the exmbx1-dc1 server as the client which backed up with GRT sucessfully (I can see down to the mailbox folders/messages).

      

7. Additional notes -

 Done - a. Netbackup must be installed on all servers in Exchange. If clustered, use the node name not the cluster (or DAG) name when installing the Netbackup Client Software. 

 Done -  b. If using Exchange 2010/2013, the CAS servers must be configured with the same version of Netbackup and NFS must be configured. Restores will fail if not configured correctly.

Backing up to Disk -   c. If duplicating to tape or a non-supported disk (i.e. OST plug-in) to store the image, you must duplicate back to a supported disk location for the granular restore.

   d. Exchange 2003 and before uses MAPI for restore of individual items. Exchange 2007 requires Collaborative Data Objects 1.2.1 to be installed and Exchange 2010 uses Exchange Web Services on the CAS servers.

  

e. If using a load balancer for your Exchange CAS server, you will need to put a host file entry on your master and media server to point the load balancer names to 1 of your CAS servers. 

       Otherwise, the restore will fail with a communication error.

       For example:

       CAS01 and CAS02 are the names of my CAS servers.

       1.2.3.4 and 1.2.3.5 are the IP addresses of my CAS servers.

       CASARRAY.COM is the name of my load balancer.

       1.2.3.6 is the IP of the load balancer.

       For the host file, choose to point the loadbalancername to CAS01 (only choose 1)

       1.2.3.4       CAS01        CAS01.domain         CASARRAY.COM

 The load balancer shouldn't apply since we have a seperate network for backup and all the Exchange nodes and Netbackup appliance are on it and resolve to the correct IP on the backup network.

I have successfully been able to backup a single Mail Database with GRT by using exmbx1-dc1 as the client for a test. My problem is when I try to restore I get the following:

 Restore Job Id=77871
Restore started 07/30/2015 16:39:13
 
16:39:47 (77872.001) Restoring from copy 1 of image created Mon 27 Jul 2015 04:02:12 PM EDT from policy Ex2013Test
16:39:47 (77872.001) Granular restore has started, this may take a while....
16:40:12 (77872.001) INF - Restore executed on server EXMBX1-DC1
16:41:13 (77872.001) TAR - \\EXMBX1-DC1\Microsoft Information Store\MbxDB-2GB-1\Database
16:41:14 (77872.001) ERR - unable to create object for restore: \\EXMBX1-DC1\Microsoft Information Store\MbxDB-2GB-1\Database\Brian Grell [grellb], rai error = 17
16:41:14 (77872.001) ERR - unable to create object for restore: \\EXMBX1-DC1\Microsoft Information Store\MbxDB-2GB-1\Database\Brian Grell [grellb]\Top of Information Store, rai error = 17
16:41:14 (77872.001) ERR - unable to create object for restore: \\EXMBX1-DC1\Microsoft Information Store\MbxDB-2GB-1\Database\Brian Grell [grellb]\Top of Information Store\Inbox, rai error = 17
16:41:17 (77872.001) ERR - unable to create object for restore: \\EXMBX1-DC1\Microsoft Information Store\MbxDB-2GB-1\Database\Brian Grell [grellb]\Top of Information Store\Inbox\Fwd: Request 1217819 for Page, Jessie J Closed. <00000000542190b10d4ed5438ec0e3b46ba77fb107009a92a025c1a20c4fa49783ea1f8a24ba0000001daf6900008bc28142785f65449b8c84acaf80617e00001221c2990000>, rai error = 17
16:41:32 (77872.001) INF - GRE EXITING WITH STATUS = 0
16:41:32 (77872.001) INF - GRE RESTORED 1 OF 5 FILES SUCCESSFULLY
16:41:32 (77872.001) INF - GRE KEPT 0 EXISTING FILES
16:41:32 (77872.001) INF - GRE PARTIALLY RESTORED 0 FILES
 
16:41:32 (77872.001) Status of restore from copy 1 of image created Mon 27 Jul 2015 04:02:12 PM EDT = the restore failed to recover the requested files
 
16:41:33 INF - Server status = 2810

Any ideas what could be causing this error or what steps I can take to track down the issue? It looks like it was able to create the Database but not create my Mailbox or anything below that.

Thanks,

Brian

i am tryign to isntall BE 15 cleint on windows 2008 R2 server.  I get the following error.

07-30-2015,16:41:37 : C:\Users\app_admin\Desktop\RAWSX64\VCRedist\V11.0\vcredist_x64.exe /quiet /install /norestart /log "C:\ProgramData\Symantec\Backup Exec\Logs\V11.0_x64_msruntime_install.log"

 + 07-30-2015,16:41:37 : ERROR - 2: Failed to execute SQL Express setup.

07-30-2015,16:41:37 : Return Value of Microsoft Visual C++ 2012 Runtime : 1603

 + 07-30-2015,16:41:37 : V-225-301: ERROR: Failed to execute VC 11.0 runtime installer. Error code 1603. ***To search for information about this error, click here  

 + 07-30-2015,16:41:37 : Review this log file for details: C:\ProgramData\Symantec\Backup Exec\Logs\V11.0_x64_msruntime_install.log

07-30-2015,16:41:38 : The return value for Microsoft VC++ Redistributables (x64) returned error code: 1603

07-30-2015,16:41:38 : Clean up Symantec installer keys.

07-30-2015,16:41:56 : AgentSeqDlgs::Misc_BE_CommonOps

07-30-2015,16:41:56 : Dialog Sequence Returning errorlevel 1603

 + 07-30-2015,16:41:56 : The Installation Failed!

07-30-2015,16:42:00 : The return code is: 1603

 + 07-30-2015,16:42:00 : ERROR: Installation failed with error 1603. GetLastError = :0

I have followed these steps but don't have the update installed.

https://support.symantec.com/en_US/article.TECH224...

Hello All,

We are planning to upgrade our ops center analytics from v7.5.0.7 to v7.6.x.x.

Please suggest to which latest version we need to upgrade ops center too.

Also please provided some steps that we need to follow.

Hi,

I ran a policy manually and it got triggered. But only five drives were used for the child jobs and the sixth drive was not used. So one child job became in queue saying maximum job count has been reached for the storage unit. No backup was running on that drive.

I checked and found in the storage unit settings the "maximum concurrent write drives" is set to 6.

Also option "Limit jobs per policy" is not ticked in the policy setting.

Please suggest how to proceed so that that drive can be used.

Hi,

I am experiencing an issue while doing single file restore from Linux VM.

I am using the following:

Netbackup 7.6.0.2 on Windows 2008 server

Backup policy - VMware (enabled file recovery)

What i am trying to do is restore a single file using Backup, Archive and Restore client on my Master server. I know that restore on the linux VM doesn't work if i don't have an agent installed, that is why the destination of the restore is the master server itself.

Nevertheless, my restore is failing momentarily with errors 2820, 2817,2800. The error number depends on the restore policy I am using (VMware, Standard, Flashbackup).

VMware policy restore error (2820)

FlashBackup-Windows policy restore error (2817)

Standard policy restore error (2800)

Can anyone help me with this issue?

Regards,

Jana

I have one netbackup server 6.5 version and plan to backup one client which is 7.6 version, can i know is it working or compatible?

Thanks